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Frequently Asked Questions
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Where are you located?We are conveniently located inside Madelyn Garcia Real Estate.
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Is there available parking?Yes, we offer convenient free parking for all our visitors. You can find the designated parking area in the rear lot, accessible via Cary Ave.
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What is your cancellation policy?Cancellations and/or rescheduling must be done during business hours, Sunday-Saturday. We ask for at least 24 hours prior to canceling or changing your appointment. In the event you are unable to give 24 hour notice, your card will be charged with 100% of the amount of your scheduled service. We will always confirm your appointment via text and email 48 hours prior. If you arrive after your scheduled appointment time, you will be seen, but only for the amount of time remaining. We regret any inconvenience this may cause. Thank you for your understanding.
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Do you accept walk-ins?At this time, we do not accept walk-ins. To ensure each client receives personalized and uninterrupted service, we require that all visits are scheduled in advance. You can easily book an appointment through our website or by calling our front desk. We appreciate your understanding and cooperation.
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Which facial do I choose?Each of our facials is fully customizable to address specific issues such as acne, dryness, sensitivity, aging, and uneven skin tone. Our experienced estheticians will assess your skin's unique needs during a consultation and design a facial treatment. This personalized approach ensures that every facial not only feels luxurious but also delivers targeted results for your concerns.
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What should I do to prepare for a facial?To ensure you get the most out of your facial treatment, there are a few preparation steps you should follow. First, it's essential to stop using any active skincare products like exfoliants or retinoids at least 72 hours before your appointment. These can make your skin more sensitive and potentially cause irritation during the facial. Additionally, try to avoid heavy sun exposure and tanning beds, as sunburned skin is not ideal for facials. Arrive with a clean face if possible, free from makeup and other skincare products.
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Does Marconi Castle offer group services?One of our most popular offerings for those seeking a shared experience is our couples facials. These facials are designed to provide a relaxing and rejuvenating experience for partners, friends, or family members who wish to enjoy a pampering session together. Additionally, we offer a variety of other group services and packages that can be customized to suit special occasions, such as bridal parties or birthdays.
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